Shipping Policy

Order Processing

Orders are usually prepared and processed within 5 business days after the order has been successfully submitted and payment has been confirmed.

Processing takes place on standard business days and excludes weekends and public holidays.

Orders placed during weekends or public holidays will normally begin processing on the next available business day.

Estimated Delivery Time

After your order has been dispatched, standard delivery generally takes approximately 10–20 business days.

Delivery timeframes are estimates and should not be treated as guaranteed arrival dates. Actual transit times may be affected by circumstances including:

  • The delivery destination;
  • Customs clearance procedures;
  • Local courier or carrier operations;
  • Public holidays;
  • Weather conditions; and
  • Other transportation or logistics circumstances outside our reasonable control.

We appreciate your patience in the event of unexpected shipping delays.

Shipping Fees

A flat standard shipping fee of $2.99 USD applies to international orders unless a different shipping rate is clearly displayed during checkout.

Any applicable shipping or delivery charges will be shown before you complete your purchase.

Fulfillment and Shipping Origin

Orders may be fulfilled through our own facilities or through third-party fulfillment partners depending on product availability, inventory location, delivery destination, and other operational requirements.

As a result, orders or individual products may not always be dispatched from the same location.

The fulfillment location selected for an order does not change any applicable customer rights under our Shipping Policy or Return & Refund Policy.

Order Tracking

After your order has been dispatched, a shipping confirmation email containing the available tracking information will normally be sent to the email address associated with your purchase.

You may use the tracking number provided to follow the progress of your shipment.

Please allow some time for tracking information to appear or update after the package has been received or scanned by the carrier.

Delayed or Missing Packages

If your tracking information has not updated for an unusually long period, your shipment appears to be significantly delayed, or you believe the package may have been lost, please contact:

[SUPPORT EMAIL]

When contacting customer support, please provide:

  • Your order number; and
  • Your tracking number, if available.

Our support team will review the available shipment information and assist in determining an appropriate resolution based on the circumstances.

Shipping Address Changes

If you need to correct or update your shipping address, please contact us as soon as possible and no later than 11:00 PM PDT (GMT-7) on the date the order is placed.

Address-change requests should be submitted to:

[SUPPORT EMAIL]

Please include your order number together with the complete corrected shipping address.

Once an order has entered processing, shipment preparation, or has already been dispatched, we cannot guarantee that the shipping address can still be changed.

Customers are responsible for reviewing their delivery information carefully and ensuring that it is complete and accurate before placing an order.

Shipping Destinations

[BRAND NAME] offers international shipping to supported destinations.

Shipping availability may vary depending on the destination, product availability, carrier operations, or applicable delivery restrictions.

If we are unable to ship an order to the destination provided, we will contact you using the information associated with the order and work with you toward an appropriate solution.

For questions regarding shipping availability, please contact:

[SUPPORT EMAIL]

Contact Information

Brand Name:
[BRAND NAME]

Legal Company Name:
[LEGAL COMPANY NAME]

Customer Support Email:
[SUPPORT EMAIL]

Business Address:
[BUSINESS ADDRESS]

[BRAND NAME] is owned and operated by [LEGAL COMPANY NAME].